Refund policy

Return Period

You have the right to cancel your purchase and request a return within 14 days of receiving your order.

Return Conditions

To be eligible for a return, your item must meet the following criteria:

Condition: It must be in the same condition that you received it, unworn or unused.
Tags: It must have all original tags attached.
Packaging: It must be in its original packaging.
Proof of Purchase: You will also need the receipt or proof of purchase.

[!IMPORTANT] Items sent back to us without first requesting a return will not be accepted.

Exceptions (Non-returnable Items)

Returns cannot be accepted for:

Customized or made-to-order jewelry (e.g., items with name or date engravings).

Return Procedure

Request: Send an email to info@ideadoro.com stating your order number and the reason for the return.
Instructions: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Refunds

Inspection: Once we have received and inspected your return, we will notify you via email regarding the approval or rejection of your refund.
Processing: If approved, the refund will be processed automatically to your original payment method within 7-10 business days.

Damaged Items

Please inspect your order upon reception. If the item is defective or damaged, contact us immediately at info@ideadoro.com so that we can evaluate the issue and make it right.